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JOB DESCRIPTION
TITLE: E-commerce and Customer Service Assistant
DATE: ASAP
MANAGER: Report to E-commerce and Marketing Manager
DESCRIPTION: Seeking an individual who is highly organized with lots of initiative and the ability to multi-task. The right candidate will be able to prioritize and have excellent administrative and computer skills, the ability to work under pressure and within a team environment.

Key Accountabilities:
Customer service:

• To assist customers with any issues in regard to their returns or their orders via emails or by phone
• Communicate promptly any information to customers about their orders
• To help customers register online and/or to process their orders
• Professionally deal with complaints and escalation process where necessary
• Liaise with the warehouse for any issues with customers orders
• Liaise with courier companies over issues raised by customers with regard to either orders or returns
• Maintain a high level of service awareness at all time
• Managing all returns and exchanges
• To help customers with product enquiries
• Build relationship with customers
• Develop VIP program

E-commerce merchandising:

• You will be responsible for providing effective support to the online team, helping to grow the e-commerce business
• Management of stock levels through sales analysis and communication with E-commerce Manager
• Updating products on website, ensuring online availability, ensuring accurate product details for each style
• Highlighting and looking to resolve issues

Online marketing:

• Co-ordinate weekly email reports and any other analysis requested by manager
• Marketing projects will include in depth analysis of our existing customer base, reporting and analysis on promotions performance and any other ad hoc marketing information needs
• Work with the E-commerce Manager on segmentation, retention, data mining and customer profiling projects
• Build segments and generate customer lists for direct marketing projects and online marketing activities

Desirable Skills & Requirements:

• Drive and ambition to succeed
• Team player with good communication skills
• Reliable and consistent
• Flexible attitude and able to take initiative
• Excellent eye for detail and good organizational skills
• PC/web literate (preferable)
• Good knowledge of excel advantage
• Experience with Microsoft packages
• Fluent English language skills required - good written & verbal skills
• Excellent communication skills specifically in regard to building relationships with customers
• Flexible attitude and ability to cope well with the demands of a rapidly growing company
• Experience with Customer Care in an office environment or on the shop floor
• Some knowledge or experience of fashion, designers and brands - previous fashion internships are helpful but not essential

To apply: Please email your CV and cover letter to Guusje: guusje@mih-jeans.com

Please mention Fashion Monitor when applying for this position.